KENE is committed to providing global users with a comprehensive after-sales guarantee system to ensure peace of mind throughout the ownership experience. Our after-sales services include: 1) Product warranty—all KENE vehicles come with a 4-year/50,000-kilometer global warranty (whichever comes first), covering manufacturing defects in components such as the frame, motor, and battery. The battery also includes an additional 8-year warranty for capacity retention. 2) 24/7 global customer support—users can reach our multilingual support team via phone, email, or official social media channels for any questions or issues. 3) Convenient repair and maintenance services—we have established authorized service centers in covered regions, offering on-site repair, regular maintenance, and genuine parts replacement. For users in remote areas, we provide door-to-door service options or mail-in repair services. Additionally, KENE's official website offers a range of self-service resources, including maintenance guides and video tutorials, to help users perform basic upkeep. To access after-sales services, users simply need to provide their vehicle identification number (VIN) and proof of purchase.